Suppress thumbnails?

Bugs / Site Issues
1

We’re using pickaxe for a knowledge bot, and often a response will have several relevant links, and its working great, except it always generates these thumbnails at the end of all links. Often this results in the actual conversation no longer being on the screen. Is there anyway to suppress these thumbnails, or make them much smaller?

2

This is a great suggestion. I think you’re right, the thumbnails are too big. Maybe we’ll start by making them smaller. We think it’s valuable to give the links a rich appearance. We’ll let you know once we make the improvement!

1 Like
3

Awesome to hear! A few further thoughts and a bad workaround in case anyone else stumbles on this before any change is released -

  • I suggest allowing a toggle to turn the thumbnails off in addition to generally shrinking them.
  • It looks like currently its using the favicon as the thumbnail, but that is often the same for all links from the same domain and often too low resolution. If you’re listing articles in a knowledge base, they will always be the same which renders them less valuable (and too low resolution to look good)
  • We’re using pickaxe via embedded js, not the studio, so I hope any solution will also be available there.

Current workaround is vaguely awful but works (though I’m not sure if there’s something else this would also block):

#pickaxe-fab-container .chat-message> div[data-href] {
    display: none !important;
    height: 0px;
    width: 0px;
}

I’m really impressed with pickaxe so far, thank you!

1 Like