Hero Image not visible

Hey guys, the hero image in our studio is not visible, just a white background is visible. All parameters are correct (dimension & Size).
What can be the reason?

It’s hard to say without more information. Would you mind sharing a link to your studio? I will check it out.

Sent you a dm Mike. Thanks!

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i a also having trouble with the hero image appearing. the chatbot just say to check the community forum… Where can i find instructions? I see that my hero is available in the Settings, but it jsut does not appear. Please help1