Issue with user memory on Pickaxe.co

Hi there. I am having issues with user memory on pickaxe.co. I have a pickaxe that creates a case assessment for a client. If they return and want to update the case assessment unless they go to their historical chat, it will not retain all the information in the user memory. Only somethings seem to go across. I want all the user memory to be available even in a new chat. I also would like all the user memory to be available when using other pickaxes in the studio.

Essentially, we have one free tool which we then use to upsell the other tools within the studio. But we don’t want them to have to keep entering all there data everytime. It seems random what goes across to other pickaxes or new chats in the Studio. Is this a bug?

Thanks in advance. Clojo.