Hello, i tried several times to make the Send Summary Email to User action to do it’s job, but without success. I did receive the email to the tool owner, but not the email as the user.
What should i do to get this to work ?
Thanks
Ulrich
What model are you using? Always test actions on GPT-4o first as it’s the best for action use.
Also, the send summary email to user action needs to get the email from the chat. Is your bot collecting it? Have you added a reminder to collect it in the prompt?
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Thanks for your reply.
I was using Claude the smartest Sonnet. I added the email field in the form, but even if i add the email in the form, the chatbot asks for the email again after.
Is it necessary to add the email in the form ? i understood that this was not necessary.
I switched to GPT-4o-mini, but the result of the answer was not very good (in fact, not following my prompt. Claude did a way better job), and the resulting email was very… minimalistic, see:
Hello,
you just had an interaction, here’s the summary.
L’utilisateur a choisi le logiciel Answerly pour créer un chatbot interactif. Un email a été demandé pour envoyer un résumé.
So i switched to the fill GPT-4o (long ocntext), the result was a bit better (but still not as good as Claude):
Hello,
you just had an interaction, here’s the summary.
Nous vous avons proposé l’utilisation de InsertChat pour créer un chatbot intégrant vos propres données, personnalisable en design, et facile à mettre à jour. Pour plus d’informations, consultez ce lien : InsertChat | Create A Custom Chatbot With Your Data.
As a tool owner, i did not get the email of the user interaction.
Claude was the only one that sent me the email of the user, GPT-4o was not able to attach the email of the user to the email for the owner, so in real world usage, i would not be able to contact the user.
What should i do to get this working using the best of all worlds ? Claude for the quality of the answers and email of the user, and GPT-4o for the fact that the email is sent to the user ?
Thanks for your help
Hello, i tried again, but i’m still not getting the email sent to the user, only the tool owner email. Please let me know what i can do, as i cannot use the Pickaxe if this is not working…
I think I got mine working with a work around by adding an action to send to the Google Sheet and adding a webhook watching the sheet to send out a message when a new row is added.
Not the solution you’re looking for but it works.
thanks @websting i will look into this. Yes, not ideal but if it works, i will go through Google Sheet. But i find strange that this action is proposed in the list of available actions, but not working…
This Action should definitely work. Do you see the spinning circle (which indicates the action is running) and it doesn’t work? Or does the chatbot just tell you it sent the message but you don’t see the spinning circle?
Thanks @admin_mike i retried, i am getting the spinning circle (action running), i get the message to the tool owner, but not the message to the user.I also got the message that the email was send successfully, with the spinning circle. I added to the form the email of the user, so the email is caught in the input form. Should i ask in the prompt to ask the email again to the user ?
Can you send me a link to your tool?
Here it is Choisir votre Chatbot
I believe the issue is you have 3 actions connected on a single tool. Typically the AI model can run one action per message. It struggles to run more than one action in a single go, but can manage it if set up correctly. Chatbots are much easier than forms because a chatbot can run different actions in different messages. Forms are harder because it needs to run all the actions in a single output.
That being said, I would advise you to switch to the o3 model. It is the smartest model out there and capable of doing amazing things (like running multiple actions in a single go with minimal trepidation).
Thanks @admin_mike it works now.
I would like to generate a better looking email, see screenshot - it’s not very readable, and engaging. How can i do this ?
