Hi team,
We’re facing inconsistencies with the word document generator action while running on GPT 4.1.
- Quite a number of our users and from our testing experience the problem where it shows that it’s processing or creating a download link, then it presents the “file” but no clickable link is linked to it as per the image below:
We have tried relaxing the prompt instructions to trigger the action regardless of whether the user says “create DOC” or anything alluding to it, but this error still occurs, especially if we have multiple documents to create within the same chat bot.
We have also turned off the copilot action to avoid any conflicts in doc generation.
- We also do face the following issue on special character encoding issue, we have put in explicit instructions to avoid using these characters, but still ocasionally this error pops up, but usually another retry from the user with the bot cleaning it and outputting it works.
Here’s the error text: “There was an error generating your DOC file due to a special character encoding issue. Here’s what happened: Error summary: The system detected “surrogate” Unicode characters (for example, certain emojis or symbols) in your content that cannot be processed by the DOCX file generator. Most commonly, this happens with emojis, “smart” quotes, or hidden/invisible characters pasted from other apps. How to fix: Remove special characters: Replace emojis (
, 
, etc.) with text equivalents or delete them. Replace curly quotes (“ ” ‘ ’) with straight ones (” '). Avoid non-standard dashes (– —) and use the regular dash (-) instead. Do NOT use any rare Unicode symbols or hidden formatting marks. Try again: After making these changes, type “create DOC” and I’ll regenerate your Day 4 offer document for download."
Any solutions for consistent DOC generation from your experience?