Chat not finding info in Knowledge Base

I created a chat bot for my site https://www.nextatus.com/ using the site and a couple books I wrote. When I ask for the names of my board of advisors it says it does not have access. When I ask for the 3 Ms of acceleration in the book How to Grow Your Business Like an M&A Pro it makes up it own Ms. When I ask what MPG stands for in my book MPG : SOP Business System it says Standard Operation Procedures. Please advise. This is the chat: Pickaxe Builder

I would take a look at this video. I took a look, and it looks like you need to adjust your chunks a bit to get the info you want.

Let me know if that helps!

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I suspect you need to adjust your prompt and some of your hyperparameters. I would recommend testing it out in the Builder and using the Message Insights feature so you can see exactly where it is pulling information from and why.