Hi,
Could you help me understand how the credit system works? I saw that on Pickaxe 1 credit = 1 prompt run. One of my users had used 63 of their credits so I expected it to cost me 63 of my Pickaxe credits. But it was around 3-4K of my credits. I am probably misunderstand something. Could you clarify?
Hey @ravit did you check the history within the studio to confirm the amount of user usage?
Do you have an active product? How many credits are allotted to subscribers of that product?
Hi @ravit,
Thank you for reaching out!
This does not sound like the expected behavior, each prompt run by a user should use only one Pickaxe credit. I recommend checking the usage details in the Manage Users section of the Users tab in your Studio to see exactly how many credits each user has used.
It is also a good idea to check for other users who may have accessed the same Pickaxe or any other Pickaxes in your Studio. The total of 3-4K credits could reflect usage by multiple users rather than just the one you noticed.
If you can share the name of the Pickaxe or Studio where you are seeing this issue, that will help us look into it further. If you prefer to discuss this privately, you can also reach out to us at info@pickaxeproject.com. We are happy to help you get this sorted out!