Forms: Questions and Enhancement Requests

General
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The forms feature is AMAZING specifically because we can prompt the user for key, named inputs and then let’s them engage with it as a chatbot to refine. It could be really useful but I have the following questions and feature requests that need addressing before I could roll it out to my users.

  1. How many times can a user populate a form? I believe they can go back to a chat and update it, right? But I can’t see a way for them to submit a new form without overwriting the past answers. Example: we want to use this to help users write a bio for themselves. We ask them questions, they answer, generate a draft, the user engages with chat to further hone it until they are happy. But they could have 2 or more versions of their bio where they focus on different businesses or activities (a bio as a speaker or a bio as a consultant, etc.).

  2. Where is the form data saved? Can it be used in actions? I was hoping it might show up as a system variable (would be so useful!). My goal is to send it to a database.

  3. Can we use the form data as inputs into other forms/bots? (basically, global user inputs)?

  4. The “start chat” after completing a form is too hidden. I would not have found that icon had I not searched this forum. There is no way my users will find it.

  5. If this do this: Populate a form, have a conversation. Change that form, have another conversation. The system creates 2 conversations on the studio but there is no way to see the original form data used for either one. That should be visible even if it is read-only (“this conversation is based on these form inputs”).

  6. Can we fill in the form fields using an action? In other words, if I have a database that contains user information, could I take that information and prepopulate some of the fields if I know them?

  7. Using forms for real with users who have ongoing, cumulative experiences really requires the ability to rename the chat. In fact, I’d love the user to be prompted to name their chat. Or, default it with time and date – something that would enable to piece together what makes that chat different/unique.

  8. Is it possible to have A) a form B) that is submitted and becomes a chat C) then asks more form questions and D) once submitted becomes a chat again. (A to B is possible today although it’s very hidden to a user). I am guessing this would basically be bot chaining?

Thanks! Julie