How do we control billing them a higher amount halfway through their lower tier when they upgrade to a higher tier? Is this automated? Also, can we have monthly and yearly billing on the pricing page for each pickaxe as an option and bundled pickaxes in tiers?
To your second question, yes, I have both monthly and annual options on my Pricing page (I’m in v2). https://orgtools.emergentai.solutions/
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I meant per Tool (yearly & monthly) plus per Bundle (yearly & monthly). Do you have a studio set up that way as well?
No, I don’t. I just have all tools for either monthly or yearly.
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Does anyone have an answer on my first question?
How do we control billing them a higher amount halfway through their lower tier monthly subscription when they upgrade to a higher tier monthly subscription? Is this automated?
This is not how our system works anymore, luckily.
There’s really no such thing as “upgrading” any more. We’ve gotten rid of tiers. Now we have products. If a user “upgrades”, what they’re really doing is buying another product. So if I have Product A, which costs $10 and gives me 10 credits, and then I “upgrade” to Product B, which costs $15 and gives me 25 credits, the user will now be getting 35 credits per month and paying $25.
So, in that way, there’s no need to do anything “pro rata”. When a user cancels a recurring product, they don’t get a refund, but instead keep access until the end of their billing cycle.
Hope that helps!
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Thanks Nathaniel, definitely helped and a much better system when it comes to customer support! You can close this convo out.