How to send + receive info from a Make.com Webhook - (Actions)

One of our Pickaxe community Experts @ab2308 made the ULTIMATE Pickaxe/Make.com tutorial video. He covers a topic that a lot of customers ask specifically about. Namely “How can I send information to a webhook and get information back from a webhook?”. In this case the Pickaxe gets an ID number from a user, then looks up the ID in an airtable database, then returns information associated with that ID.

In this video he explains how to:

  • Send information from your Pickaxe to a Make webhook
  • Use that information in Make automation to query a database
  • Return information from the database back to your Pickaxe.

A high-level rundown of the process is:

  • Create a Chatbot in Pickaxe
  • Create a new automation in Make that starts with a webhook (see screenshot)
  • Connect the Make webhook Action in Pickaxe
  • Define the input data (e.g., a client ID provided by the user).
  • Test the connection to Make.com to ensure it’s receiving the correct data (e.g., client ID = 1250).
  • Add the database module in your Make automation (i.e. Airtable)
  • Add a webhook module in your Make automation to send the response back to Pickaxe.
  • Test the flow

For more information about each of these steps, check out the video tutorial!

MAKE AUTOMATION

2 Likes

This is awesome @ab2308 !

I went through step by step but nothing is being sent to the webhook (I checked the webhook URL 1000 times :))

I tried a POST request with Postman and data gets through to the Make.com webhook just fine - any ideas?

2 Likes

Hi @conormccarthy, are you using the exact same code and does the action trigger?

I would do the following:

  • Check the alignment of the code
  • Check the webhook URL address and make sure is between quotation marks
  • In the action setting check you have described when to run the action

Let me know, we will sort this out

Hi

I found it a little frustrating at the begining with it not working, but now have it down pat. If you need some help, happy to do a screenshare with you.

Iain

That would be amazing @ihmunro !

Im so close :slight_smile:
@ab2308 what do you mean by " * Check the alignment of the code"

Also, here is that I created in Pickaxe:

Thanks all!

1 Like

Also this @ab2308