New users not getting Verification emails

Bugs / Site Issues
1

I’m having trouble with several of my new members not receiving the verification emails after they sign up. I haven’t been able to identify a consistent pattern in those not receiving the emails (they have all checked spam, and promotions folders).

The studio is on a custom domain: https://tpic-bonus.clicksendgetpaid.com/

Is there any manual workaround to verify the users so I can get them unstuck?

If I switch it to invitation only, would that eliminate the need for initial email verification?

2

Hi @tspeegle do you still have an issue with this?

3

Yes, I’m still having the issue.

It seems that most of the people who are not getting the verification emails may already be subscribed to another PickAxe studio through a completely unrelated account. (not sure if that has anything to do with it)

1 Like
4

@dev_vlad @admin_mike check this out :eyes:

1 Like
5

Anything on this? Users are still not getting the verification emails.