Not recognizing this style of PDF

General
1

I have attached the PDF that I uploaded to the knowledge base.

It shows in the Chucks all the data, but

Quote60482693 (003) Page 004
Quote60482693 (003) Page 0041020×1320 179 KB

Quote60482693 (003) Page 005
Quote60482693 (003) Page 0051020×1320 184 KB

Quote60482693 (003) Page 001
Quote60482693 (003) Page 0011020×1320 179 KB

Quote60482693 (003) Page 002
Quote60482693 (003) Page 0021020×1320 184 KB

Quote60482693 (003) Page 006
Quote60482693 (003) Page 0061020×1320 184 KB

Quote60482693 (003) Page 003
Quote60482693 (003) Page 0031020×1320 182 KB

regardless of what I asked it, it doesn’t seem to recognize it.

Sorry, I could only upload the JPEGs, not a PDF.

Any ideas?

2

At a glance, I would suspect these documents will not play well with the knowledge system. The Knowledge Base breaks down the documents into chunks. When there are complicated tables, oftentimes information is orphaned (i.e. chunked in a way where the context is lost). This is because PDF readers often read information up to down, or side to side, and tables often have formatting that makes it hard for computers to read them.

3

Thanks Mike

I was using a couple of other styles of PDFs and they were working just fine. But this one is an issue.

4

You can always open up the document within the Knowledge Base and see how it’s being chunked. We add that feature to increase ‘platform observability’ and give people the chance to see how things are actually working!