Has anyone drafted a good Terms of use for your chatbot that you make available on the website? A lot of corporate users are asking for something to run through compliance before they use the chatbot
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I’m working through this now for my own business – trying get the TOUs just right so as to protect myself but also not scare away clients 
I have business customers as well, everything from independent consultants to middle market companies, to Fortune 500 clients. Did you end up having any luck?
Not yet, have not drafted one yet
In it’s helpful to you, here’s what I drafted: AI Services: Terms of Use - Emergent LLC
They are heavily in my favor currently and I may refine them to be more balanced. Since I use OpenAI LLMs exclusively in my tools, I referenced back to OpenAI’s terms as well.
Page not found ..,…
I move them…
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Your current terms are very aggressive, as was probably the intention :)) I had AI to rewrite it without loosing the protections:
Last Updated: [Insert Date of Last Update - e.g., April 1, 2025]
Welcome to OrgShiftAI, provided by Emergent LLC (“Emergent”, “we”, “us”, “our”). We’re glad you’re here. These Terms of Use (“Terms”) outline the rules for using the OrgShiftAI chatbot, including its features, website, interfaces, and generated content (collectively, the “Service”).
Please read these Terms carefully, along with our Privacy Policy [Insert Link to your Privacy Policy here]. By using the Service, you confirm your agreement to both. If you don’t agree, please don’t use the Service.
1. Your Agreement By using the Service, you confirm you’re at least 18 years old and legally able to agree to these Terms. If you’re using the Service for an organization (“Organization”), you confirm you have the authority to agree to these Terms on its behalf. “You” and “your” refer to you as an individual and any Organization you represent.
2. Using the Service Responsibly We ask that you use the Service only for lawful purposes and follow these Terms, our Privacy Policy, and any relevant third-party rules (see Section 10). You’re responsible for activities under your account and keeping your login details secure.
3. Content and Activity Guidelines To ensure a safe and reliable environment, please refrain from using the Service to:
- Input, upload, or share Sensitive Information. This includes personal identifiers (PII), health data (PHI), financial details, government IDs, passwords, trade secrets, or confidential data. The Service isn’t designed for this type of information, and inputting it is at your own risk.
- Input, upload, or generate content that’s illegal, fraudulent, harmful, abusive, defamatory, obscene, or otherwise objectionable or infringing.
- Engage in activities that could harm, disrupt, or impair the Service or its infrastructure.
- Try to access parts of the Service, user accounts, or connected systems without authorization.
- Attempt to reverse engineer, decompile, or discover the underlying technology or AI models.
- Scrape or systematically extract data or Output (defined below) from the Service.
- Develop services that compete directly with the Service using its Output or features.
- Represent AI-generated Output as created solely by a human.
- Violate any applicable laws, regulations, or third-party rights.
4. Data Privacy Your privacy matters. How we handle your information (inputs, outputs, usage data) is detailed in our Privacy Policy [Insert Link to your Privacy Policy here], which is part of these Terms. While we take reasonable steps to protect data, we cannot guarantee absolute security online. You are responsible for the information you choose to input.
5. Intellectual Property
- Our Service: Emergent LLC and its licensors own all rights to the Service itself – the software, design, features, branding, and technology. It’s protected by intellectual property laws. Please don’t copy, modify, distribute, or create derivative works from the Service without our written permission.
- Your Output: When you use the Service correctly, we grant you a non-exclusive, worldwide license to use the content the AI generates for you (“Output”) for your legitimate purposes, subject to these Terms and third-party rules. Because AI can generate similar responses, your Output may not be unique. You are responsible for ensuring your use of the Output is lawful and doesn’t infringe on others’ rights.
6. Understanding the Service’s Limitations (Disclaimer of Warranties) We provide the Service “as is” and “as available.” This means we don’t make promises or warranties about it, whether express or implied (like warranties of merchantability or fitness for a particular purpose).
Specifically, please understand that: (a) The Service might experience interruptions or errors; we don’t guarantee it will always be timely, secure, or perfect. (b) AI technology is constantly evolving and probabilistic. The Output generated may contain inaccuracies or omissions and may not be suitable for every purpose. We don’t guarantee the accuracy, completeness, or reliability of the Output. Please independently review and verify any Output before relying on it, especially for important matters. (c) We don’t guarantee that we will correct any errors in the Service.
7. Service Availability and Changes We aim for reliable service, but availability isn’t guaranteed and may change.
- Temporary interruptions can occur due to maintenance, updates, technical reasons, or legal needs.
- We’re always working to improve the Service. This means we may modify, suspend, or discontinue parts of the Service (features, access, plans), sometimes without prior notice, as the platform evolves.
- We aren’t obligated to provide any specific feature or content and may adjust offerings at our discretion.
8. Using Your Company Name (Optional) If you have a paid account for an Organization, you grant us permission to list your Organization’s name and logo in our marketing materials (like customer lists on our website). This doesn’t allow us to share your confidential information. You can easily opt-out anytime by contacting us.
9. Fees and Refunds Some features may require payment. Please note that all payments are final and non-refundable. We don’t offer refunds or credits, regardless of your usage or satisfaction level. We encourage you to contact us with any questions before making a purchase.
10. Third-Party Services (e.g., OpenAI, Pickaxe) The Service incorporates technology from third parties like OpenAI and Pickaxe. Your use of our Service means you also agree to comply with their relevant terms and policies, which you should review:
- OpenAI’s Usage Policies: [Insert Link]
- Pickaxe Terms: [Insert Link] Failure to comply with these or our Terms may result in suspension or termination of your access. If there’s a conflict between our Terms and theirs regarding AI use, the more restrictive rule applies.
11. Limitation of Our Liability This section limits our financial responsibility to you. To the fullest extent allowed by law: (a) Emergent LLC (including our affiliates, directors, employees, etc.) will not be liable for any indirect, incidental, special, consequential, or punitive damages (like lost profits, data loss, or goodwill) related to your use of, or inability to use, the Service or its Output. (b) We are not liable for decisions or actions you take based on the Output from the Service. Relying on AI Output is at your own discretion and risk. (c) Our total aggregate liability for any claims related to these Terms or the Service is limited to the greater of (i) the amount you paid us for the Service in the six (6) months before the claim arose, or (ii) one hundred U.S. dollars ($100.00). (d) These limitations apply regardless of the legal theory (contract, tort, etc.), even if we were advised such damages might occur.
12. Your Responsibility to Indemnify Us You agree to indemnify, defend, and hold harmless Emergent LLC and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s 1 fees) that arise from: (a) your use of the Service; (b) your violation of these Terms or applicable third-party terms; (c) your infringement of anyone’s rights; or (d) the data you input or generate via the Service.
[
- www.dyneapp.ca
](Terms of Services)
13. Changes to These Terms We may update these Terms occasionally. When we do, we’ll post the revised version here and update the “Last Updated” date. Changes become effective once posted. While we will endeavor to notify you of significant changes (e.g., via email or a notice in the Service), it’s your responsibility to review these Terms periodically. Continuing to use the Service after changes means you accept the new Terms.
14. Governing Law and Disputes These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict of law rules. Any legal disputes related to these Terms or the Service must be brought exclusively in the state or federal courts located in Denver, Colorado. You agree to the jurisdiction of those courts.
15. General Legal Points These Terms, along with our Privacy Policy and referenced third-party terms, form the complete agreement between you and Emergent LLC about the Service. If a part of these Terms is found invalid, the rest remains effective. If we don’t enforce a right, it doesn’t mean we waive it. You can’t transfer your rights under these Terms without our consent; we can transfer ours freely.
16. Contact Us For questions about these Terms, please reach out at: [Insert Your Contact Method].
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This is excellent, thank you @riskacademy