Urgent: Can't Add files from Studio Knowledge Base to Pickaxes

[simonh]

What is this issue? - have uploaded to Studio Knowledge Base and now can’t add to any Pickaxes within that studio.

[Ned.Malki]

Hey @simonh, what type of file did you upload to your KB?

For the most part, .txt, PDF, CSV, DocX, and URLs file types are allowed.

Here is further info about .csv

How upload a large spreadsheet (csv file) into the Knowledge Base

If you have a large CSV that was uniformly formatted and clearly had the Zip Code for each vendor, it could probably work. When you add a CSV file to the Knowledge base, we actually built a custom, specialized system just for processing them that handles CSVs differently than other types of documents. Here’s how it works. EXAMPLE CSV Let’s take the example of this spreadsheet of Taco Bell franchise owners. [Screenshot 2024-10-31 at 4.44.27 PM] HOW IT GETS CHUNKED The very top row (with h…

[simonh]

Hi - Yes i’m a power user. They are simple .pdfs less than 50kbs.

[Ned.Malki]

Hey @stephenasuncion check this out

[stephenasuncion]

Hi @simonh,

Which Pickaxe are you experiencing this with?

[simonh]

Had the error with three different pickaxes so was stuck but seem to have resolved itself this morning so thank you for whatever happened at the backend.