Hey @spaceduck2001, figuring out user memories can be frustrating. I’ve been there. Here’s a thread by a Pickaxe user whom I just answered:
It’s a good example for when, why, and how to use User memories.
Basically, you can use UMs to store specific user data that your chatbot can recall when needed across ALL Pickaxes within the studio. Even if embedded on an external website!
UMs come in handy when you want to personalize your users’ sessions by having the AI address them by name, for example, or remember an email address before it pushes a copy of the chat summary to make.com for processing (e.g., sending an email to the user after the chat session ends)…
Hope that helps!