Post all bugs and issues you encounter on the Pickaxe website or with the Pickaxe product.
In your post, please be as descriptive as you can. If possible, please include the following in the post:
I have noticed that when I was testing my pickaxe it started to say Load Failed with a red dot. It does this randomly. I will take a screen shot next time but it seems to happen and couple of times and then it worked…
Some of the users could not access studio URL because of the issue with SSL, can you please check with Vercel how to fix this
Is there a way to retrieve a deleted pickaxe? I thought I deleting a chat. Please help.
This should have been resolved. It can take up to 24 hours to propegate a custom domain
Sure, send us an email at info@pickaxeproject.com
All the new “Forms” I created recently aren’t working correctly. On the edit page, I could view and test the form fields, but once published, they don’t appear.
I am trying to use someone’s tool that I purchased but it says I have to verify my email before I can use it. When I click “send verification email” it never sends it. I’ve confirmed it’s the right email as well as checked all spam folders.
Dear @stephenasuncion,
One thing I have found with the toggle to allow user to add their own files. When I use the form Builder and add a YouTube link the first time I used it and generated I didn’t realize I had to click the check box so I thought that it already registered. That was confusing to me.
Today I saw another one of my users generate and they thought my pickaxe was broken not valuable or helpful and was completely off track of its intended purpose so that was reflected upon my brand. When I looked at how the user was using the pickaxe they made the same mistake thinking because they added the YouTube link then it does this little loading thing and when it finished loads they think that they added the link and it’s ready but they didn’t click the checkbox so the pickaxe wasn’t able to read the transcript from the YouTube video so of course my pickaxe is not working as it was intended because it requires the transcript first.
When I brought it to their attention they did it again and was 10 out of 10 satisfied with my pickaxe results. Then a few hours later today I observed another user who sent me a loom video saying my pickaxe was making stuff up that was not in the transcripts and they were confused so they weren’t fully satisfied with my pickaxe and when I observed how they used it I found they made the exact same mistake that I did and my last user did thinking that by adding the video link that it went through all the way. But they didn’t click the check mark.
My suggestion is to remove the checkmark entirely. Is it possible that you can make it automatically add if someone is going to put a link at the top of the form whether it’s a link to a Blog article or a YouTube video why have an extra step of clicking a check mark you could pretty well assume the user wants to add that to the pickaxe results.
I think if you leave the X that allows the user to delete the source material file blog article URL or YouTube link that would be functional but having a second step of pressing the check mark has consistently created more confusion for my users and myself then clarity.
Also I’m curious if you’d be willing to add a loom transcript support to automatically extract the transcript from a loom video like you do with YouTube.
Loom has over 21 million users and 350,000 companies using their video recording platform. In 2023, Loom customers recorded 77 million videos. It could be great to use loom links in our pickaxes.
P.S. Did I post this in the correct location? I’m more familiar with a discord community or skool community than I am this platform community.
Is this an embedded Pickaxe, or Pickaxe in a studio? This seems like a bug. We previously had a system where users didn’t need to press the check mark when uploading a document in Form Pickaxes. If you could provide a link to your Pickaxe, and a sample of the link that was entered, that would be helpful.
P.S. We recommend creating a new topic when you encounter issues.
