Basic Mail Action not working

Actions
1

Hi everyone.
I have just started and added a basic email sender to the user action from the community action templates. I tried it with 2 different pickaxes, however neither of them worked. I can see the action ON on the pickaxes Actions tab.
What may be the cause? How to correct it?
Best,

2

@sensei have you specified in the action parameters when to trigger the action (for example when the user provides the email or when the chat ends)?

Also you need to make sure you capture the email of the user adding the instruction in the prompt

3

hey ab2308;
thank your for your answer.
I used the default trigger on the template:

“When a conversation appears to have finished, ask the user what their email is. Then, once they’ve given it to you, use this action to send a summary of the conversation to the user.”

Although I wrote “Thank you. I am done”, this trigger did not become active.

So, to test, I changed “When a conversation appears to have finished” trigger to “when the user gives her email adress”, this worked.

So, it works depending on the trigger phrase.

Best,