Send Owner Email Action not going through

Hi, new to Pickaxe, and I created a chatbot that *should email myself with the chat transcripts. This is important to the entire chat since it is hopefully going to deal with teen suicide and bullying in my school district.
Here is the trigger prompt I am using to send the email:
When a conversation appears to have finished, ask the user what their name is. Send a summary of the conversation to the tool owner.

Am I missing something? I have tried numerous attempts and even checked my spam folder, but nothing comes through.

Any input is greatly appreciated!!!

Here is another thread on the same topic that you might find useful. I’ll paste the insight from that thread here.

The likely problem is the send email action is not being triggered. For example, if the Action is currently set up to email the owner ‘when the conversation is over’, you’re leaving it up to the AI’s discretion whether the conversation is over or not. It is not using a timer to determine this, it is simply looking at the conversation. Sometimes this is quite clear like the AI asks “Anything else I can help you with?” and the user says “No thanks”. Other times, it may be much less clear.

I would go in and change the trigger prompt to be more specific than “when the conversation is over”. Perhaps like “after you’ve done X” or “when the user has done Y”. You can also write these kinds of instructions directly into the prompt of the tool as well.

1 Like