Bot much less relevant when attachment is uploaded

Hello, the users of my bot always upload an image and then ask the bot a question. The bot gives its answer, but when the conversation is supposed to end with something like “ok”, ‘thank you,’ ‘goodbye,’ or ‘see you soon,’ the bot doesn’t recognize the end of the conversation and sends the first response (or a very similar one) back to the user. It then keeps repeating this same response in a loop. I’ve set the randomness to 0.8, the memory buffer to maximum, and I’ve included in the prompt a ‘Speaking style’ where I ask it to recognize the end of the conversation, conclude politely, and suggest coming back if needed. When I remove the attached image, the bot responds much better, it no longer loops on the same response and knows how to conclude the conversation.

Hey are you using the model GPT-4o?

Yes I am using GPT-4o

There have been some issues with API endpoint recently that we believe are causing these issues. We are investigating it currently.

You can see more about those issues here: https://community.openai.com/t/im-going-to-be-honest-here-since-the-release-of-the-gpt-[…]ic-my-gpt-responses-are-not-what-they-used-to-be/886938/19