GPT chooses to ignore one of its key knowledge base documents

[trock]

I’ve built a copy of a Custom GPT that is working perfectly in ChatGPT, but in Pickaxe, while it’s working 95% perfectly, it misses one step. It compares 24 different AI image generators with their pros and cons, pricing, and a couple of other things and it does fine for everything except the pricing.

It has a separate document that lists all the pricing in its knowledge base, and it’s instructed to always reference that. But it never does. It gives a very general pricing answer, or says that it doesn’t have the information.

However if I ask it to give me just the pricing information for various tools or collections of tools, it does. So it is able to access the knowledge base article, but in all cases except for the latter it chooses not to.

How can I get it to always access and report the pricing information properly from its knowledge base?

Thanks, Tony

[Beckett]

What do you have set for these settings? I would boost a little more, since you rely heavily on the knowledge base.

[Ned.Malki]

Hi @trock here is a trick that usually works:

1. Create a .txt file and add explicit instructions for the AI and upload it to the KB.
2. Reference the name of your new .txt file in the core prompt by directing the AI to prioritize it prior to scanning the KB.
3. Take advantage of the Context section in the KB settings as seen in the screenshot Beckett posted above. Inform the AI of the context of when to access each file you uploaded to your Pickaxe’ KB.

You can also check out this How-to guide I created to assist you in configuring your knowledgebase:

Knowledge Base Configuration Tutorial (Beginner + Intermediate Users)

Your Pickaxe is only as smart as the data it pulls from! Properly configuring your Knowledge Base settings ensures your AI delivers accurate, relevant, and efficient responses every time. Whether you’re fine-tuning relevancy cutoff, managing data retrieval, or setting up context instructions, these settings shape how your Pickaxe interprets and responds to user queries. In this tutorial, I break down everything you need to know—from optimizing your knowledge base to refining prompt injection an…

[trock]

Thanks Beckett. Yes, I have it set to always use the knowledge base. As per Ned’s suggestion, I’m also going to try putting something else in the context box.

[trock]

Thanks very much, Ned. I’ll try your prior txt file idea and the contact section. I’ll check out your video. Thanks again!

[trock]

Thanks so much, these suggestions handled it perfectly! Great video.