This has been a persistent issue recently, where I’ll upload all the documents the pickaxe needs to do the job, but it will flat out not see the information is there.
i’ve created a pickaxe for job applications, and i uploaded my linkedin information as both a scraped URL and as a downloaded PDF to the knowledge base. i then try to ask it to write a new resume tailored to a specific job description. it keeps giving me the “i can’t access” or “i can’t read pdfs” explanation and will hallucinate something else entirely. but then when i ask it what’s in the knowledge base, it tells me information that’s only available on linkedin, not in any other thing i’ve uploaded. super frustrating.
@suzanneyada When you click on the little icon below the bot response, do the chunks listed on the first Message Insights screen correspond with the chunks on the second (Explore) screen? I’m curious whether the issue you’re having is similar to one I’ve seen. See my post “Knowledge Base retrieval bug” (Knowledge Base retrieval bug - #2 by Gene).
You can test which knowledge chunks get retrieved based on the user’s prompt, and adjust the Relevance Cutoff or Context under the Knowldege Settings accordingly.
Hi @Ned.Malki I am also experiencing issues with KBs for our Clients like their processes. All SOPs are in the knowledge base but whenever asked, it says it finds no relevant info when the info is surely uploaded in the KB. Is there a way to solve this?
