Other than adding Pickaxes inside the studio, you can also embed a FAB on the landing page as a support / lead gen option before the users sign up or subscribe.
This is a useful feature to help with conversion.
Here is how in three easy steps:
Create a Pickaxe
Go to the embed section, select FAB and get the script
Add the script into the studio under Design/Content/Custom Code
We fixed his issue in the end. He had put a domain into the domain security box (a dangerous feature) so it was blocking the website where we was embedding it. All fixed now thought, I believe!