Knowlegebase File Limits

Issue #1. According to the documentation, on the Gold plan I should be allowed 50 files per studio. when I try to add a document to a studio that only has 10 existing documents I get the ‘You’ve Reached Your Limit’ message.

Issue #2. I tried a workaround by deleted a document from the studio so I could upload a new one and still get this error. If Im at my limit and delete a file, that should free things up so I can add another document. I still get the Limit message though.

Either I’m misunderstanding how this works or there is a bug that needs to be addressed. Either way I need support as I can’t release my tool until this is addressed.

1 Like

Hi @digitalbeachgirl,

Looks like there was a bug with how Pickaxe uploaded documents were also being counted, but it should be fixed now. Please refresh.