The original deal stated that the limitations on documents uploaded apply to each pickaxe, not to each studio. If I am allowed to fetch 50 documents per pickaxe and I have three pickaxes in one studio, it means I should be able to fetch 150 documents. However, now the 50-document limit applies to all three pickaxes combined. Furthermore, every link is now also considered a document, which makes the pickaxe completely useless.
No really ethical from the Pickaxe team side. I already looked for some answers on social media, and it seems people are furious about this change.
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If you’re referring to the lifetime deal, I might mention that I, too, signed up for that deal. I have been impressed with the growth in features, including the studio and Actions. So, when opportunity was given – as it was again just recently – to buy a lifetime add-on license for more documents, I was fine with doing that. I want Pickaxe to succeed, and when I see a company that’s doing it’s best to give me more features for my lifetime buck, I’ll do my best to support them.
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The goal of selling lifetime deals is to raise funds from early adopters in exchange for access to future updates and improvements, not to downgrade or limit their benefits.
I truly want Pickaxe to succeed, but not by deceiving their first investors: lifetime buyers.
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I agree. I purchased 2 codes and have 50 studios. This new change means that unless every studio is the same, I can only have 1 document for each studio, rendering it utterly useless. I am shocked to be honest, and curious as to how this would fit in to Appsumos terms and conditions of sale?
UPDATE - I think the may be misinformation, as my plan on Pickaxe clearly shows the document upload is exactly what I purchased, 50 per pickaxe and not 50 per studio.
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This is a news for me. I am top tier lifetime deal buyer. I dont think if pickaxe team would change the deal based on what we purchased it. I am still optimistic with these guys.
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I love Pickaxe, and can’t imagine they would do this, but I understand the online panic. I have suffered 5 LTD crashes, some of which have seriously damaged my business. It is easy to understand the knee jerk reaction out there at the moment.
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Woah. Another one? 
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Hi all,
I can offer some clarifications here.
One thing to mentioned for @licai is that each link was always considered a document, so no change has been made there.
We have indeed changed the system quite a lot over the last few months. One big piece of that has been moving things into a more studio-centric view of the world. Part of that change involves moving the document limit from each individual Pickaxe to the level of each individual Studio.
So instead of 50 documents per Pickaxe, it’s now 50 documents per Studio.
This change is platform wide, and so it’s not isolated to anyone who bought one deal or another. It’s just a change in the way the platform works at a pretty basic level.
Hope this clarification helps!
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Lol, just another “Baffle us with BS” answer from the founder.
Lets get one thing straight here. I have been pointing out these things since the new update dropped. All the fanboys want to sluff this off but someone has to hold these guys accountable or it will just keep happening. They hid this from us, just like they hid the fact that they have credits stacking now, as well as now you lose a viable Studio from your 3 or 50 or what ever plan you have, because they force you to fill one. I am sure we are going to find many more of these issues as the weeks go on. I can list at least 5 other things but have found talking about it means nothing and doesn’t help… Just like they like it.
No doubt we will get another answer that sounds soooo sweet, but totally disregards your issue or concerns. Basically every answer has been “We did it and there’s nothing you can do about it, so shut up.”
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I’m sorry @ecomprocess but I’m not sure I understand your position.
This is indeed our product and we can indeed do whatever we want with it. But what we most certainly want to do with it is make it a huge success, and to support our early customers as much as humanly possible.
If we make a change, it is always because we thought long and hard, and decided that the change would lay the groundwork for an amazing future.
We are not trying to nickel and dime you. If we make a change that impacts the perceived value of your plan, it is exclusively because we ourselves have learned more about the cost of operating the business, and about how we can best help you.
So I’m not entirely clear on what your goal is. I’m sure you can continue to be negative, and drive people away from the product. And if enough people agree with you, the product will die, and you’ll have to find another one. And I’m not exactly sure what that gets you.
On the flip side, if you attend office hours, and participate constructively in the community, our goal (my goal) is to make pickaxe a simply amazing place to build and sell AI tooling.
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Just like I said, no accountability. I’m not trying to drive anyone away, and that statement from you is pure gaslighting, did I say I was going anywhere? No because all I want is a straight answer about serious concerns that many people have. Facts, you changed plans negatively without giving your users prior notice. Facts, updates caused a negative impact to your users and broke App…S.u.m.o policies. (I have both an App. S.u.mo purchase as well as I pay for your largest subscription plan. I’m not trying to be confrontational here, but you keep blowing off your users concerns.
My goal is openness and clarity on things that affect us. I have told you this on a live 1 on 1 call.
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As a peace offering I will help you out with SOPs from one of the companies I own. As someone who has developed over 20 SaaS products over a decade. I feel your pain, but it has to get better. Pickaxe Customer Service SOPs
The document upload limit now works on a Studio level. We did this for several reasons that all have to do with making the product faster, more reliable, simpler for users, and overall better. I understand a few users built specific use-cases around the old beta setup and are upset at the change.
Ultimately thought the change came with the addition of many other new features, UX improvements, performance improvements, models, etc. We need to continue improving the product. For every change users do not like, there will be many more that they do like. You can trust we’re always improving the product with an eye towards offering more total value.
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I am really disappointed to see this change. Sure implement it for new users but axing this from your early adopters who bought expecting 50 docs per pickaxe is not cool. And did I see you are upselling your own ltd for us to reacquire this as an add-on? You should kick up something, an upgrade, something to the early adopters.
I don’t like this type of behaviour. Seems like a way to hack off the ltd backers in the hope they go away.
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I am also VERY dissapointed. I understand the need to make it scalable, etc… but that new limit should only apply to new accounts. We bought a very specific plan and that should be honoured.
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Agree with the overall sentiment here. I would hope that any LTD provider on AppSu** honor the terms of agreement. I do love Pickaxe and the direction development is headed; however, such changes ought to apply to new user accounts, with LTD accounts preserving the terms we bought into. I would be inclined to think anything to the contrary is a direct violations of AppSu** policies — is it not?
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I’m really excited about PickAxe and the amazing work the team continues to put in. 
It’s already a fantastic tool, and with new features dropping regularly, it’s becoming more powerful by the week. I truly appreciate the pace of innovation—it’s helping me deliver the latest AI solutions for my customers and stay ahead of the curve.
And I get both sides here.
As a LTD customer myself, we used to have 5GB of storage per PickAxe (50 documents at 100MB each), and since we had unlimited PickAxes, storage wasn’t really a concern. But now with a 5GB limit across the entire studio—and a cap on the number of studios —it feels like a downgrade.
But from a business owner’s point of view, I totally get it. Providing unlimited storage — in effect — could seriously strain resources and jeopardize PickAxe’s future. Nobody wants that.
I want to see the PickAxe team and community win big—and I think we can. As the PickAxe community delivers more for end users enabled by PickAxe’s continued improvements, we will attract even more builders and users to PickAxe. This is the “we win” cycle 
Perhaps there’s a thoughtful path forward that supports both the LTD community and the long-term success of the platform.
Here are two things I’d appreciate being considered:
- (A) A small bump to the 5GB studio limit, just to make things a bit more flexible; and more importantly
- (B) Expanded user memory functionality. I believe personalization will be a must-have feature in the AI era. Users are going to stick with tools that know them. If our PickAxes can’t retain context and remember users, we’ll fall behind other solutions. Having users re-upload the same docs and repeating answers isn’t sustainable.
Just wanted to share my perspective and appreciation. Either way, I’m pumped for what’s next—and now that I’ve moved to San Diego, I’m looking forward to the next LA meetup!
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It is difficult to feel motivated to launch any services on Pickaxe when the goalposts are being moved so regularly. Can we have some standards, please?
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I have several LTD tools. And what I loved about one of those LTDs I bought is that they stay true to their early adopters.
To maintain the business, they focused on their MRR model and offering LTD at a much higher price.
I purchased that specific software for $150 2 years ago, and now the same plan as mine is being offered at $6,999 LTD. I still get all the features and benefits, but new users are the ones shouldering the operating costs, not the early adopters.
They get lots of word-of-mouth sales because their early adopters are the ones marketing them.
I have more LTDs who stayed true to their early adopters. Same features at purchase, and all future updates are included.
That’s why I have a reference to what integrity means when it comes to LTD companies and how one should move forward for sustainability. I feel bad for the fanboys here who believe that it’s okay to limit early adopters and not stay true to their purchase terms. Someone made a mistake here, but the early adopters are the ones paying the price.
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I too was a very early LTD buyer who started out with 50 per Pickaxe. And yes Nathaniel, it’s clearly your product and you can do what you want, although I’m sure that comment turned a bunch of people off- kind of a shitty attitude to have with your original customers, or with any customer for that matter. Many of us have have LTD’s from ■■■■■■■( I have over 150 myself) and most of the deals didn’t change because shit got tougher. That’s the trade-off that many of these successful companies made, get Guinea pig customers who if you treat them right will evangelize your product til they die. I have a Clay LTD from when nobody knew them. We can all agree they have blown up. Did they try and change my LTD? No, they actually reached out, thanked me for being an early adopter and increased my limits. And when you made the change you said nothing. A simple email could have done it. But for you to totally dismiss our concerns with some BS sounding 12 year old ( it’s my toy, i’ll do what i want) sucks man. How can you make pickaxe a simply amazing place to build and sell AI tooling by shitting on your first customers? A deal is a deal and you simply are not honoring it. And your attitude about is crap. I’m sure I have socks older than you that have better sense…and scent.
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