I have what I think is a very well-formatted JSON file in my knowledge base, and when I explore it, it’s very neatly organized. However, I cannot for the life of it make the system fetch ANYTHING from it, on any query, no matter what the relevance settings. What could be going on?
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Hi there! Can you give us some examples of how you’re calling the knowledge base?
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The knowledge base has in it lots of different travel tours, including in Alaska. However, even if I ask a simple question like “Anything in Alaska?”, the message details say this:
@transitionlevel
Here’s the first place I check when I have that issue.
Edit Pickaxe>Knowledge>Knowledge Settings.
In the image it’s set to 60. If that is not bringing anything, slide the circle to the left until it starts bringing you items from your Knowledge base.
Let me know if that helps!
Thanks. I did try that before, and it’s already at a minimum - still not fetching anything.,
Gotcha. The second thing I try is to unload everything I have in the knowledge base, then load it back up again.
And if that fails, I send up the bot signal for @admin_mike 