Het matsuai. We are happy to issue refunds when our product does not meet customer expectations. So please feel free to request one.
I do want to address you raising this is as a red flag. I’d like to clarify again that we are not GDPR compliant nor are we claiming to be fully GDPR compliant. In fact, we’ve stated multiple times, in multiple places, that we are not fully GDPR compliant. We are very open with this. If there is a place where we are claiming to be GDPR compliant I would obviously like to correct that or any misleading statement.
It is our full intention to become GDPR compliant over time. Pickaxe is a product we are building. Which means every additional feature must be planned, designed, and built. Those things require time. In the last four weeks we’ve crossed off multiple features in the bucket of GDPR security/privacy compliance such as:
- Ability to link privacy policies in studio home pages.
- Ability to add cookie opt-in pop-ups.
Details like linking a privacy policy as a page in the side nav bar vs. as a link in the home page will be addressed, but these are details of implementation, not functionality. We have built the required functionality for users to add privacy policies pretty easily. We will make it prettier, when time allows.
Full GDPR compliance is not a trivial thing. One important detail, for instance, is storing all data in servers within Europe. While we do have servers in Europe and we do use them to store data, reconfiguring our entire architecture to store all data in European countries depending on the country of the user is, in fact, a rather difficult technical lift. And not something we are going to do haphazardly.