Hello. I created a chatbot to pull information from a spreadsheet with about 2000 names. It’s saved as a CSV.
After I trained the chatbot it still did not read the knowledge base completely. In fact, it gave some answers that there is no data associated with that request. But its on the spreadsheet that I provided to the knowledge base.
Is there a step that Im missing?
Thank you
Hi, thank you for reaching out!
I recommend trying to set the relevance cutoff to the lowest value so that the bot always references the knowledge base. You should also try increasing the amount setting, which controls how much information is pulled per query. That can make a big difference, especially when working with a large file.
Another helpful step is to click on your file inside the knowledge base, then use the search bar to test a question or phrase. This lets you see exactly which chunks are being retrieved and helps confirm if everything is working as expected.
It’s also worth checking your prompt. A well-formatted and detailed role prompt helps the AI use your data and follow instructions more accurately.
If you can share more about your setup, like the prompt you’re using or how you have things configured, that would be really helpful. Screenshots or short videos are also great if you’re open to it.