Customers purchased monthly plans with X number of credits per month and on V1 the unused ones expired at the end of the billing cycle. but now the new one stack up instead of just resetting to the original set number of credits… how can I fix this?
That´s the studio: https://studio.pickaxe.co/STUDIOKMJS3IBZF6F57V5
I have yet to see a fix, curious what @admin_mike has to say.
Hi all,
I’ll provide some clarification here. This is not a bug, and so you won’t be seeing a fix anytime soon. I certainly wouldn’t consider a change in the way user’s credits work a “huge downgrade” @ecomprocess , that seems a bit dramatic.
We wanted to support one time purchases of credits within the same studios as recurring subscriptions. You’ll notice that Pickaxe itself doesn’t even support one time credit purchases (only recurring), but enough customers wanted one time credit purchases that we felt we should make them possible.
In order to do this, we made credits stack for recurring subscriptions. This way, there’s only 1 pile of credits, and users pay for them, and spend them. Whether they pay by one time payment, or subscription, it works the same way.
We feel this solution was simple, elegant, and fair to our customers and their users. If you pay for a credit, you get that credit. There’s not a separate counter for “one time payment credits” vs “subscription credits” that could cause a lot of confusion. We may even move Pickaxe as a whole over to a similar system in the coming months.
Our recommendation is to price the credits assuming users will eventually use them, which is a good idea anyway.
Thanks for clearing that up! I definitely get the monthly vs one-time. Do you know of a good way to find the cost per use?
Hi @Beckett , yes. We usually estimate roughly 1K tokens per usage, though if your prompt is long it could be more. Then go over to the pricing page for your model (Openai’s is here) and divide by 1K. For example, for GPT-4o, it’s roughly ⅓ of a cent per interaction. So an advisable floor on pricing would be say 1K uses for $3. Most folks are already charging more than that.
Dramatic? You changed the way we get paid and didn’t tell us. The downgrade is that you are affecting our bottom line. So with all due respect @nathaniel this is a massive downgrade. We had to force an answer out of you. That’s not drama, that should have been common courtesy. What this really is, is lazy programming.
Hi @ecomprocess , sorry to hear you feel that way. As I mentioned, we feel this switch gives more control to studio owners and more transparency to their customers. We sent an email out to folks that make money through the studios with a bit more advanced explanation when we made the switch, it seems like you didn’t get it. Maybe send a direct email to me including the email that you use for Stripe and we can get a better understanding of the impact.