Anyone got any tips? I have been moving sliders around for two weeks and A/B Testing and cannot for the life of me figure out how to get a very specific answer from a document that I know is in there. e.g. a Step-by-Step guide.
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Following because I have the same question.
It really depends on the use case, what type of information you have in your Knowledge Base, and how you wanted it to be used.
The first thing I would recommend is actually curating the information you put in the Knowledge Base. Don’t dump everything in there. Less is sometimes more.
Here are two videos you might find helpful.
- A walkthrough video of how I built the Pickaxe Doorman
- A walkthrough of the KB settings from Pickaxe expert Ned Malki
Well I can’t see any discernable difference in answers after a week of A/B Testing all slider combinations outside of maybe length of reply? Have you got any evidence it makes a difference at all?
Also got to appreciate the irony here - now we’re forced to wade through all combined Pickaxes Knowledge Bases for a studio to find what we want using a tiny window or add all… I just cannot see how that was a good idea. Has literally cost me days and days.