Whitelabel mails work fine and are delivered with mail.studio domain… but if someone opens this doman this takes to pickaxe home page… revealing what is trying to be concealed.
Hi @aviral,
At Pickaxe, we strive to provide lots of white label functionality, to help customers retain their branding.
To us, that doesn’t mean making it impossible for customers to find out what platform you’re using. It means empowering you as a creator to make sure that our branding doesn’t interfere with your branding.
There are several ways customers can find out, with a little digging, that you’re using Pickaxe. Opening “inspect element” on almost any page would allow this. Visiting the mail.studio page is another example, as you highlight. One final example to mention is your obligation to inform users of your relationship with us for data privacy reasons, as outlined in section 7 of our terms of service.
To reiterate, while we provide some white label functionality, it is not our intention to allow our users to completely hide the fact that they’re using Pickaxe from a motivated end user.
I hope this helps!
Hi Nat!
While i understand your points. My issue came in from this single incident of mail as one of my user reached out saying they dont recognize the mail they are getting from “mail.studio” and talked to their technical staff and as soon as they opened it it took to pickaxe. This made them question about why are they taking services from us and rather they can do it on their own. which hampers the business and can potentially make the clients go away. I hope u understand… nothing can be fully whitelabeled i am sure but this was too upfront hence requested. I remember couple of weeks back this domain took to an empty page. now its at pickaxe.
Help me understand. The idea of a Pickaxe studio is that you can create a customized experience and embed your expertise and know-how into the tools.
Why would this customer think they could just cut you out? They wouldn’t have your know-how or access to all your awesome tools?