Some of our pickaxe embed users wanted to clear the response history as it accumulates every time they submit the form. Is there a way for them to like clear the cache without deleting their browser’s cookies and history?
Hey @wpspod currently, there’s no way for users to delete chat history.
As a temporary solution, try disabling chat history from the studio settings then re-enabling it every week or so.
Hello @Ned.Malki
I’ve tried disabling from Studio - > Settings - > History (Collect user history) but the response history from the user’s end remains there. The only way to delete is to clear the browser’s cache.
Any other workaround you know?
Much appreciated!
not that I know of. I never had to turn them off after launching a studio with history on, or vice versa. Maybe another community member can help
Appreciated! Thanks!
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Sorry to tag you but if I remember correctly, in the old pickaxe platform, the response history in embedded forms is cleared when the page is reloaded. Now, that is not the case. Will this be reverted back?