Issue with paying customer accounts / access

[intheday]

Hi all.

I have a customer who paid for “Premium” (unlimited uses). And the studio said “Congratulations you bought trial”. (Trial only has 15 uses).

They screenshotted their account, and under their account settings it says “Trial” with the unlimited icon showing they have access to unlimited uses.

Any help please? @admin_mike

[intheday]

This is what the customer sees in their Account Settings, however within the admin dashboard, they are a “Premium” user. Very strange

[nathaniel]

Do you have a tier with unlimited usage in your studio?

[intheday]

Yes @nathaniel .Premium has unlimited uses.

I’ve just replicated the bug by creating a new account and purchasing a premium account myself, and can confirm this is happening.

[intheday]

Further screenshots showing a Trial account (even when Premium was purchased)

[admin_mike]

It would appear as if your paid plan with unlimited uses is called “Trial”. But perhaps this is not the case.

Would you mind taking a screenshot of the Access page of your studio manager?

[intheday]

@admin_mike thanks for coming back to. Here’s some screenshots, from what I can see, that’s not the case?

Here is a direct link to the studio - GetSashy