Well, after a very frustrating two weeks where I kept seeing apparent failure in KB retrieval, I have now manually recreated a bot for the fourth time – and this time it appears to be working. I’ve tested it with many queries this evening and it’s consistently finding the relevant KB information. Let’s hope it keeps working.
The recreated bot uses the same prompt and files as the previous version. It’s a mystery.
Has anyone else seen the same symptoms I was seeing over the past two weeks? Such as:
– Pickaxe responses indicate it can find no relevant information in the knowledge base.
– The files and chunk numbers listed on the “Message Insights” screen are completely different than the ones on the “Explore” screen (and I’m not referring to the minor discrepancy apparently due to the “Message Insights” screen treating chunk #1 as chunk #0).
– The chunks listed above the green line on the “Explore” screen do contain highly relevant information, despite the bot’s claim that the knowledge base has no such information.