Good KB response, but NO files on Explore screen

Bugs / Site Issues
1

The earlier Knowledge Base issues I had with the bot finally disappeared last evening (see Knowledge Base retrieval bug - #2 by Gene), but now for the past two hours I’ve been getting a different issue:

The bot provides a good response reflective of the chunks listed on the Message Insights screen, but when I proceed to the “Explore” screen, my question has not been carried across into the input field. And I see “0 knowledge chunks”. Screen shots below.

PickaxeScreens
PickaxeScreens1900×1209 194 KB

2

I have now deleted all 12 files in that Knowledge Base and re-uploaded them. This resolved the issue. Must be some strange things happening on the backend.

3

Hi,

Just to add some transparency here — we delete unedited chunks when they haven’t been used for a while or when we make changes to how we process them. If this happens, just wait a bit and they’ll reprocess on their own.