Sending Emails to users is hit or miss

Prompt Help
1

I want some prompt help on sending user emails on a Chat Pickaxe (I don’t want to use a Form). I have all the automations set up in Make and sometimes it works and sometimes it doesn’t.

I understand that the issue is that the bot doesn’t understand that the convo has ended and have tried a hundred different ways to get it to be consistent. Does anyone have any best practices that I am missing? I can get it to work 100% of the time, but it takes steps and friction point for the user that just isn’t going to work.

Ultimately I want it to recognize that the user entering their email address is the end of the convo (lowest friction). Like I said, I have tried many different ways to achieve this with little success.

Chat Bot, o3-mini, PDF Generator, Custom Make Action using webhooks are being used.

2

@ecomprocess It would be good to see your prompt and understand what exactly is not working (doesn’t ask for the email? doesn’t trigger the action? doesn’t send the info to Make? etc…).

Make sure you add in the prompt something like:

#Instructions

  • After each response ask the user if he has more questions
  • If the user doesn’t have additional questions, ask for an email address to send the summary of the conversation

Then in the actions you need to add “email” as a function input and instruct to trigger the action when the chat ends