If someone is on a monthly subscription to access a studio and wants to cancel, what’s the process for canceling?
They can cancel from their user page in the studio.
You can also cancel people manually from your Stripe dashboard.
1 Like
Hi Admin MIke, quick question, A few days ago, i subscribed to the Golden plan for the yearly amount (276 USD).
I would like to cancel and get the Pro plan.
If i cancel now, would i get reimbursed the 276 (or the proportion of not used)
Thanks.
Jose
Or, if i just pay for the yearly for PRO, will the system take the already paid amount and add it to the pro subscription, so i will only pay the difference?
hey, will I get refunded?
Hi @larrucea, this is really a question for our support team at info@pickaxeproject.com
Refunds are processed automatically usually, but can take some time.
If you send an email there, including the email address associated with your account, they should be able to help you!
Thanks Stephan. I saw that it came through already. Thanks. J