When user adds a Knowledge Base

General
1

Morning

I have just been trying something with a user.

I added documents in which they could reference.

When they uploaded documents, they did not show in the knowledge base for me.

Is this the way it works or is the documents that they upload just for local knowledge ?

2

When an end-user uploads document they are not added to the permanent Knowledge Base. They are only used for that single session and are stored separately from the main Knowledge Base.

This post explains how end-user uploads are handled in more detail.

3

Thanks Mike

I thought that may be the case when I saw what happening.

Is there a workaround for this - such as adding the data to a URL and have the URL be the knowledge base?