Building forms in existing chatbot (not via course builder)

General
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1

Hi Mike & team (et al),
I want to have my current chatbot present simple form responses based on conditions of the conversation. For example:

  • IF user enters 3 questions and chatbot answers them + there’s a 2000ms delay from the users next question, THEN display the following in the chat window:
    “Did you want to continue or have you got enough information for now?”
    [YES] [NO]

  • IF user selects [NO], then display a feedback form (i’ve already got this bit done)

Thanks in advance!

2

Are you asking how to create a chatbot that asks questions sequentially? Are asking whether you can create a form that kicks out into a chatbot?

If you want your chatbot to start as a form, you can create a Smart Form, and then on the control panel you can toggle on “enable chat responses” setting for that Pickaxe. When enabled, this setting allows users to open up the response from a form as a conversation in a chatbot window. But currently there is no way to make a form automatically kick the user out into a chat experience.

Screenshot 2024-12-18 at 3.01.11 PM
Screenshot 2024-12-18 at 3.01.11 PM1008×970 33.7 KB

3

thanks Mike.

Is there a way to enable a form but start with chat responses as a default?

Or if I build it to start with a form…is there a way where forms & chat can both be called? (hence conditional logic)

4

There is currently no way to have a form kick automatically kick out into a chat by default. It is a feature that has been requested by a lot of people and we will eventually make.