Can't change user products after migrating to v2

[ryano562]

Any users that had a plan to a specific product before the v2 migration, I cannot change their product/plan settings from the admin.

If I add a new user in v2, I can make these changes.

[Ned.Malki]

Hey @stephenasuncion I also experienced similar issues with several Pickaxes

[stephenasuncion]

Hi @ryano562 & @Ned.Malki,

We’ve just enabled the ability to toggle off products that were manually assigned in v1. Let us know if the problem persists.

If the product was legitimately purchased, please cancel it through the Stripe Dashboard by clicking the disabled toggle or going to your workspace’s access tab and clicking “Stripe Dashboard”.

[ryano562]

Thanks Stephen, it looks like the functionality of the toggle works but on the back-end it doesn’t.

This is a user I gave a free account so it’s not tied to stripe

here’s a video of it Watch Recording #17 | Streamable

[stephenasuncion]

Thanks got it, please try now

[ryano562]

working now thanks a ton!