Can't delete uploaded documents Blocked Ability To Continue

[eiwqoucwq]

Hi I am using the free version currently with 3 doc max upload. I wanted to revise my documentation and was unable to delete any of the 3 documents in the Knowledge base.

I had to delete the whole GPT

Created a new one, the documents were still there from my deleted GPT.

Same issue since it says I’ve reached my max upload, I cannot delete the old uploaded documents, and I cannot upload the new instructions.

Can someone help me please?

[Ned.Malki]

Hi @eiwqoucwq, there’s a simple explanation for what’s happening. I’ll clarify how Pickaxe organizes your files:

The Knowledge Base in Pickaxe is shared and accessible by all Pickaxes within the same Studio. By default, any Pickaxe you create is automatically stored inside a Studio. This is why even after deleting your tool, the files remained—they belong to the Studio’s shared storage, not to the individual tool itself.

To fix this, you need to delete the files directly from the Studio’s Knowledge Base.

Here is the step-by-step solution:

1. Go to your main dashboard and click on the Studio that contains your tool.
2. On the menu on the left side of the screen, find and click the Knowledge base button.

You will now see the list of all files for that Studio. To delete files:

• First, click the checkbox to the left of each file you want to remove.
• Once you select the files, a red trash can icon will appear at the top of the list. Next to the icon, it will say “Delete [X] file(s)”.
• Click that red trash can icon to permanently remove the selected files.

Once you delete the old files from the Studio, you will free up your 3-document limit and be able to upload your new documentation.

Hope that makes sense and gets you back on track!

---

Here’s an in-depth Knowledgebase Configuration Tutorial I created:

Knowledge Base Configuration Tutorial (Beginner + Intermediate Users)

Your Pickaxe is only as smart as the data it pulls from! Properly configuring your Knowledge Base settings ensures your AI delivers accurate, relevant, and efficient responses every time. Whether you’re fine-tuning relevancy cutoff, managing data retrieval, or setting up context instructions, these settings shape how your Pickaxe interprets and responds to user queries. In this tutorial, I break down everything you need to know—from optimizing your knowledge base to refining prompt injection an…

[eiwqoucwq]

Of course that is the first thing I did. They will not delete there is a red text error
Message.

There is no way to delete these. Can someone please delete them I am
stopped in my tracks unable to update or add any files because there is no way to delete what is there. Sorry as I thought that was clear.

The delete will not work.

The only reason I deleted the Pickaxe is because I could not delete individual files. When I try to do that I get an error message:

Grateful for any help.

Here is the error message: “Invalid prisma.pickaxeDocument.deleteMany() invocation: The change you are trying to make would violate the required relation ‘PickaxeDocumentToPickaxeSnapshotDocumentAssociation’ between the PickaxeSnapshotDocumentAssociation and PickaxeDocument models.”

Also if I “Select All” A red trashcan never appears for me to delete all of them. I can only check off one document and then I click the trash can to delete.

No matter which document I try to delete individually I get an error message.
I cannot select ALL to delete

[Ned.Malki]

No worries. Hey @stephenasuncion check this out

[eiwqoucwq]

i am still stuck is there any support email you know of?

[Ned.Malki]

@eiwqoucwq try this info@pickaxeproject.com