Just had two failed payments and curious to know how Pickaxe handles these instances:
Thanks!
What kind of failed payments were these? Was this a customer who had successfully bought a subscription, and then the recurring subscription tried to recharge them it failed? Or did it fail upon their first attempt to purchase the subscription?
It was a failed attempt on the recurring subscription (ie second billing cycle).
In that case, they are automatically canceled. When you go to use your studio, they will not see they are downgraded back to the lowest member tier.
They do not receive an email. However, you can go into Stripe and configure it so an email is sent out whenever a payment fails.
To do this, you’ll want to go to {your-stripe-dashboard}/revenue-recovery/emails. There you will see a screen like this and can toggle on email communications.
